Return & Refund Policy

Refund & Return Policy

Thank you for choosing Our Bond Candle Co. for your scented needs. We want you to be completely satisfied with your purchase. Please review our refund and return policy below:

1. Returns:

• We accept returns within 30 days of the purchase date.
• To be eligible for a return, the item must be unused and in the same condition as received.
• The return must include the original packaging.

2. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.

3. Damaged or Defective Items:

• If your item arrives damaged or is found to be defective, please contact us within 7 days of receiving the product.
• We may request photos or additional information to assess the issue and expedite the resolution process.

4. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us.

5. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

6. Non-Returnable Items:

• Custom or personalized orders are non-returnable unless they arrive damaged or defective.

7. Lost or Stolen Packages:

• Our Bond Candle Co. is not responsible for lost or stolen packages. Please ensure your shipping address is secure.

8. Contact Us:

• For all return and refund inquiries, please contact us at: info@ourbondco.com

9. Policy Changes:

• Our refund and return policy may be subject to change. Any revisions will be posted on our website.

By making a purchase with Our Bond Candle Co., you agree to and acknowledge our refund and return policy.

Thank you for choosing Our Bond Candle Co. We appreciate your support!